About Our Web Hosting Packages

Discover how easy it is to manage your website when you have an experienced guide, supporting you along the entire way. Look at all the things included in our various packages below!

Server Updates

Our server gets technology updates from time to time. As the php and mysql environments get updated, old codes can break. This generally does not affect WordPress or its themes and plugins IF they are continuously maintained by their developers. Once any of them are abandoned, the codes generally break down as updates continue. You will generally be notified as this is happening and a recommendation will be made. This coverage does not apply to websites built outside of WordPress or using non-WordPress technolgoies. This coverage does not apply to plugins or themes not maintained by their original developers.

SSL (Secure Certificate)

SSL certificates (https:// instead of http://) are strongly recommended these days, especially if a website has an online form, shopping cart or collects data from users. Absolutely no money should be collected without SSL. Google enforces SSL by adding an alert to websites that don’t have it, so web visitors will be warned. Google also improves your rankings if you have SSL. While it is not required, most websites today use them.

301 Redirect Domains and Domain Aliases

We recommend using 301 redirects for additional domains that point to your website. Search engines frown upon duplicate websites, so by using a 301 redirect, it lets Google know that the additional domain is not a duplicate. It is not recommended to purchase extra domains for SEO. Please note that you may set up and manage these 301 redirects with your domain registrar at no cost.

Storage

All of the files that comprise your website take up server storage space. Uploading full size photos from your photo or stock art can take up this space very quickly. Hi-res PDF’s and videos also take a lot of space. It is recommended that you reduce the photo resolution to 72 dpi on any images and use a 3rd party site like YouTube or Vimeo to render videos on your site. You will be notified if you go over on storage space and will have the option to either delete some files or pay for the overages going forward.

Compute Cycles

This is calculated by how hard your website has to work. Every time somebody loads a page, it takes some work. We use a caching plugin to reduce this workload, but if your site is running videos, large imagery, digital products and downloads, or is getting high traffic, this work load increases. 200 cycles/month is enough to cover a simple professional website. Overages are not billed by a single month, but on the average over 12 months.

SEO Framework

Use our SEO plugin for better rankings in Search Engines. For search engine research, keywords and content development, we offer hourly rates.

Google Analytics and Search Console

This is the best way to get Google to notice your website. Google Analytics tracks visitor data while Search Console manages other aspects of your site like your site map, robot.txt file, etc. We set up these accounts for you and connect them to your website. If you would like access, we can connect you to them via your email address used with your Google account.

Includes your sitemap and robot.txt file, although we do not maintain the sitemap file. If you have added additional pages to your website (events, blogs, news, new products, etc, please submit new URLs to add to the list. This is complementary with the Mini, Maxi and Shop packages.

Contact Forms

Forms are built using Gravity Forms. We don’t trust any other plugin to collect your leads, inquires and feedback from your website. Plugin licensing fees included with hosting.

All forms include:

• Form on web page to be filled out.
• Email notification upon the form being submitted (we cannot guarantee this 100% so it is important to login to WordPress to check entries on a regular basis).
• Email stored in WordPress, tracks all of the fields entered, date. Can be exported into a CSV file.
• It is recommended online forms be tested monthly as technologies can break with updates and conflicts. Just fill out your form to make sure it arrives in your inbox!

Additional contact forms are $50/year to cover routine testing and updates.

Donation forms

Donation forms are built using Gravity Forms and use a plugin to connect to an online payment gateway such as PayPal or Authorize.net, which is also included with hosting fees. The additional plug-ins needed often have an annual subscription cost and this is included with your hosting package. SSL is mandatory for online donation forms.

Additional donation forms are $100/year to cover routine testing and updates.

GDPR Compliance and Privacy policy

GDPR compliance is required by the EU, so for international websites to reach most of Europe, this is an important feature to include. A pop-up window at the bottom of your homepage will require the web visitor to acknowledge that cookies are used on the website. (Little files that may be placed on the users computer to help with better browsing).

A privacy policy is also important these days for compliance, as it notifies the user of how their personal browsing data is being collected. If you are using Google Analytics, this is mandatory. Also, if you are collecting email addresses from your online forms, mandatory, and your intent must be mentioned in this policy. The content of a privacy policy is your responsibility, and using the advice of an attorney can be helpful. A template will be provided for you to fill out before it is posted on the website. There is no blanket privacy policy page, as each website is unique.

Favicon

This is the little icon that you see in your browser bar that may be your logo or simpler variation of it. We will use your logo to generate the artwork and upload it to your website. For best results, please supply a vector image of your logo. (The little flower below is a favicon.)

WordPress Management

We manage the important things for you. Each quarter we log in to your WordPress admin and website to make sure everything looks good. We update your theme, your plug-ins and check that things are working. We check your site for spam, security issues, working back-ups and additional updates. We alert you to any plugins or themes that may no longer be working properly and help you to find alternative solutions. This does NOT include testing forms or shopping carts. We know that technology is constantly evolving, so by maintaining all of our clients’ sites, we are ahead of the curve before things break. This is only a check-up and does NOT include fixing old codes, updates that break or any technology issues that may arise. Any site fixes are billed at $65/hour or may be included if you have the WordPress Support plan.

WordPress Support

This package is great for anyone actively using and updating their website who is nervous about all the crazy things that can go wrong. And they do! Every time a plug-in or a theme is updated, or even WordPress itself, there is potential for conflicts and breakage. This is a little guarantee that you are covered without any extra expenses, as long as you don’t alter the theme or add additional plug-ins to the site. Each plugin comes from a unique developer that is contributing to the overall usability of WordPress, which means that plug-ins can conflict with each other, breaking a page, or even the entire website.

We have created a wonderful environment of a time-tested theme and supporting plug-ins that all play well together. As long as you stay within these boundaries, our package will cover all the bumps in the road. We fix what breaks during updates. We fix things that break due to server updates. We routinely check that WordPress is sending out email notifications. We test your forms quarterly.
Things NOT covered: plugins or themes that become obsolete and outdated and have to be replaced, server glitches and downtime (covered by LiquidWeb instead), search engine optimization, updating site maps. This support package is not available to clients who have FTP access to their files. Due to the nature of email, we cannot guarantee that your web site will send and deliver 100% of your email notifications to your inbox.

Shopping

Our ecommerce packages are built using Woo Commerce, using PayPal, Square or authorize.net as online gateways. SSL is required and is included with this hosting package. Your shopping package includes cart plug-in updates and required database updates. This package also includes all of the MAXI hosting package benefits.

Online Courses

Offer your own courses, either mini-courses or signature multi-week programs using our LMS WordPress plugins. (Hosting does not include license fees, which are billed annually.) Courses can be exciting to offer, and we can help you learn about maintaining your courses, building additional courses, and uploading files such as workbooks, videos and other course assets.